Contact
Online Casino runs no player accounts, takes no deposits and holds no balances on this domain. That means there's no player-support inbox in the usual sense, and most questions that look like player-support questions belong somewhere else. This page sets out where each type of question should go, what we will and won't help with, and how to reach the editorial team when the right address really is us.
If you have a question about an operator
Anything tied to a specific casino account — a deposit that hasn't credited, a withdrawal stuck on pending, a bonus that wasn't applied, a rejected KYC document, a frozen account — has to go to the operator's own support team, not to Online Casino. We can't see your account, can't access your transaction history, and can't fast-track a withdrawal for you. Most operators we cover run 24/7 live chat as the quickest channel; email and, where one exists, a phone line are the slower fallbacks. The operator's review on this site lists the support channels on offer.
If the operator's own support has failed to settle a legitimate complaint after a reasonable wait, the next step is the operator's licensing regulator (most often Curacao eGaming for the brands we cover), not us. Curacao publishes a complaints channel that takes player submissions directly; the operator's site footer should link it.
If you have a complaint about an offshore operator
The Australian regulator for these matters is ACMA — the Australian Communications and Media Authority. ACMA enforces the Interactive Gambling Act 2001 (Cth) and keeps a complaints register for offshore providers that have been reported. Lodging a complaint with ACMA at acma.gov.au is the right first move if you believe an offshore operator has acted unlawfully toward you as an Australian resident.
Online Casino is not an ACMA-authorised dispute body and can't force an operator to act. We do follow up where readers tell us a previously-covered operator has misbehaved, and operators that fail to resolve substantive player complaints can lose coverage here — but that's an editorial response, not a regulatory one. ACMA is the regulator.
If gambling is causing harm
If your reason for getting in touch is that you, a partner or a family member is in trouble with gambling, the right address is Gambling Help Online (free, confidential, 24/7) or the National Gambling Helpline on 1800 858 858. Both are independent of any casino operator, Online Casino included. The Responsible Gambling page lists the wider set of support services and the practical self-management tools available at offshore operators.
We don't carry the editorial conversation in that direction. If a reader contacts us mentioning their own gambling as a problem, the reply routes to the support services above before anything else.
If you have a correction or factual concern about content on Online Casino
Now we're at the right address. Factual errors in reviews, guides or comparative pages get corrected on the record. To raise one, send the following to [email protected]:
- The exact page (URL) where the error appears.
- The specific claim or figure you believe is wrong.
- The evidence for the correction — a screenshot from the operator's cashier, a link to the operator's current terms, a regulator's published record.
- Your relationship to the operator, if any.
The named author on the page has 14 calendar days to either (a) update the page with a one-line correction note, a moved "Last updated" date and a recalculated rating if the change is material, or (b) publish a written response explaining why the original text stands. The full process is documented on the Editorial Policy page.
If you're an operator who wants coverage
Briefly: send a one-paragraph summary of the brand and a link to the live cashier to [email protected]. The decision to cover or not cover an operator is independent of any commercial relationship — being a partner doesn't buy a review, and reviews aren't shared in advance for "fact-checking" before publication. The Affiliate Disclosure page describes how the commercial side works in detail. Both have to be acceptable before any partnership conversation has substance.
If you have a privacy or data-rights request
Requests under the Privacy Act 1988 (Cth) or under equivalent overseas regimes (GDPR for EU/UK readers, for example) can come to the same editorial address: [email protected]. Your right under Australian privacy law to know what data we hold about you, to correct it, or to delete it is set out on the Privacy Policy page; cookies and analytics are documented in the Cookie Policy. We respond within 30 calendar days, require no special form and charge no fee.
If you believe we have mishandled your personal data, you can also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. The OAIC can investigate and, where appropriate, issue determinations.
Response times and channels
Email is the primary contact channel for Online Casino. We don't currently run a phone hotline, a chat widget or a public ticket system — the volume here doesn't justify any of them, and the editorial style of our replies isn't well-suited to those formats. Expected response times:
- Corrections and factual concerns: first reply within 3 business days; resolution within 14 calendar days.
- Privacy and data-rights requests: acknowledgement within 5 business days; resolution within 30 calendar days.
- Operator partnership enquiries: first reply within 5 business days during open partnership cycles; no reply outside open cycles.
- General enquiries not covered above: reply within 7 business days, with a redirect to the right service if the question belongs elsewhere.
Online Casino is run by a small editorial team working during normal Australian business hours (AEST/AEDT). We don't staff a 24/7 desk. If your question is urgent and concerns gambling harm, please call the National Gambling Helpline on 1800 858 858 — it's staffed around the clock, free, and confidential.